Refund Policy

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival. Parcels that is lost in transit.

 

Note: Barbi Kolm Art will not be held liable for any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

If you have other concerns, please contact our Customer Service via email (support@barbikolmart.com) or through submitting a ticket at our website https://barbikolmart.com

 

RETURN TO SENDER PACKAGES:

Barbi Kolm Art will not be held liable for packages that are returning to sender. Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.

Once the item is received at the warehouse, we can repack, relabel, and reship them however you need to understand that doing so requires an additional cost.

Processing and shipping cost is usually half the order total...so please be careful on the information that you provide. If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.